SHIPPING & RETURNS

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Agra

Aubusson

Bashir

Gabbeh

Herati

Heriz

Isfahan

Jade

Jaipura

Kabir

Kerman

Lateef

Majestic

Madras

Nomad

Oushak

Primerose

Royal

Sarouk

Savonnerie

Serafina

Serapi

Soumak

Sultanabad

Tabriz

Tabernacle

SHIPPING

1001orientalrugs.com ships its packages with UPS ground service. Shipping to the continental United States is FREE for all rugs and pads. we ship only to the continental united states.

We ship only to the billing address on your credit card (please verify your billing address before placing your order for faster service). if you use a P.O. BOX as your main billing address, call your credit card company and have them include your home address as a secondary address for the card. At the same time, you may want to go ahead and place your order with us. You may include the secondary address in the comment area of the shopping cart.

PAYMENT

You can order online using Visa, MasterCard, Discover, American Express or paypal .To order by check call 718-544-1420.

RETURN POLICY

If for any reason you're not 100% satisfied with your purchase, return it for a refund or exchange. All items come with a no questions asked money back guarantee. please contact us within 14 days of receiving the goods.

We charge 5% Restocking fee for all Returns.
NO REFUNDS AFTER 14 DAYS of receiving the goods.
The customer may exchange for the same price or more with no restocking fee.
We do not accept rugs that have been damaged or soiled.
The customer pay for shipping back (no drop-offs)
all refunds are by company check !

The customer is responsible for all shipping costs back to us. BEFORE RETURNING A RUG YOU MUST FIRST CALL OR E-MAIL FOR A RETURN AUTHORIZATION . WE DO NOT ACCEPT CODS.

SECURITY

We take every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.

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